The shipping charge is calculated within our system based on the dimensions, weight, and freight class, and zip code. Our freight calculator communicates with multiple carriers to determine the lowest rates available to your location. Depending on what you order, your order may be fulfilled from various locations. This is always done with the thought to get you your order ASAP, with the least amount of costs involved.
Great care is taken when packing your order, but on rare occasions, errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can take care of this for you.
Please note, at this time we only ship to the contiguous United States. Orders cannot be shipped to Alaska, Hawaii, or Puerto Rico.
Occasionally we may run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an e-mail to let you know this ASAP and, if possible, provide you an option to wait a few days for more product to arrive. We do not guarantee in-stock status, as products move quickly. Our Food Products update every 24 hours, and our Janitorial, Disposables, and Green Rabbit products update hourly.
We ship via FedEx and UPS Ground, with instructions to leave in a safe place at your location. In some cases, the local driver at their discretion may make the decision to only hand the order directly to the customer. In these instances, it is the customer's responsibility to be available to receive the package or be able to answer the note left by the driver. This may entail picking up your package at the local distribution center. If the package is returned to us, the customer is liable for all shipping charges related to re-shipping the product.
All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. We cannot accept returns for any used merchandise or for any products that specifically state "No Returns". In order for returns to be accepted, your items must be returned within 7 days from receipt of your order.
The return shipping fee is the customer’s responsibility.
Refunds will be issued to the original form of payment (credit card, PayPal, etc.). In case of a national emergency, such as COVID-19, refunds may take up to 30 days. Original shipping charges will be deducted from the refund unless the return is the result of an error by Warehouse 115.
Special orders, custom items, and cut-to-order items cannot be returned. Returns of defective items are also handled based on the manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer.
Returns resulting from customer order error will be charged a 20% restocking fee.
We charge restocking fees because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Most companies will pass that cost on by increasing the costs of their goods to all customers. Instead of raising our prices, we only charge a restocking fee to the customer that returned the item.
DAMAGED GOODS POLICY
Unfortunately, products are sometimes damaged in shipping.
We ask that you notify us of any damage via e-mail at firstname.lastname@example.org within 72 hours of delivery. Do not discard the damaged item or its packaging. If you fail to report damages within this time frame, we won't be able to file a claim with the carrier and we cannot accept responsibility for the damages.
For verification purposes, please provide us with pictures showing the damage. This can be e-mailed to us at email@example.com Once verified, we can either issue you a refund, ship you another product, or issue you an appropriate discount. Replacements are subject to availability.
Please note that shipper claims typically take 7-14 business days to process. Do not discard the damaged product or the packaging. The manufacturer may dispatch the carrier to pick up the item for inspection and processing.
MODIFIED, CANCELLED, & CUSTOM ORDERS
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, you must contact us within an hour to see if a solution is possible. If you decide to cancel any part of your order, please note that you will be responsible for all shipping and handling charges, plus a 20% restocking fee. All fees will be deducted before a refund is issued.
If you have placed an order for a custom or special order item, it may be canceled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.
TERMS & CONDITIONS
From the shopping cart, you have the option to checkout using our secure server or PayPal. We accept all major credit cards including MasterCard, Visa, American Express and Discover. We ask that all orders be placed online, as we do not enter orders for you. We never expose or retain any credit card information from any of our customers. All such information is stored at the credit card processing center for the highest level of security.
Warehouse 115 is not liable for any damages that result from the use of, or the inability to use, any product sold on this site. Applicable law may allow a customer to discuss any such damages, should they arise, directly with the manufacturer of the product.
In the event that a Warehouse 115 product is incorrectly priced, we reserve the right to refuse or cancel any orders placed for the product listed at such an incorrect price. This right is reserved even in the instance that your order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue you a full refund.
All of our products come with the standard manufacturer's warranty. Approximately 90% of our products will have a shelf life of over 100 days. We guarantee a shelf life of at least 30 days on all products.
In order to provide our customers with the most up-to-date information regarding orders, our primary form of communication is e-mail. All order confirmations will be sent to the e-mail address used when the order was placed. For this reason, please use a valid e-mail address when placing the order. If you do not see an order confirmation after an order has been placed, please check your spam or trash folders, as sometimes the e-mails go there, based on your privacy settings.
FedEx/UPS tracking numbers are sent out ASAP after an order has been placed. If you do not receive your product after getting your tracking number, please contact us ASAP so that we can assist you in determining the FedEx/UPS issue. A case must be opened within 10 days of the expected time of arrival. After this period, we cannot guarantee that the shipper will respond to our lost or damaged product issue. In this instance, the customer assumes liability for the order.
Warehouse 115 is the sole owner of the information that is collected from customers on this site.
We work in conjunction with other companies to perform functions on our behalf. Examples include fulfilling orders, delivering orders, processing credit card payments, and providing customer service. They have access to address information needed to perform their functions, but may not use it for any other purpose.
We employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site.
Please note to ensure our customer's safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it